What sort of information do we collect and hold?
We may collect and hold information about you such as:
How do we collect information?
Where possible, information is collected directly when you contact us, or when we contact you by telephone, mail or email in response to your request, comment or feedback. Certain financial advisers in Victoria may also refer you to the Melbourne Community Foundation in order that we may contact you to discuss our products and services.
We may also collect information that tells us about visitors to our website. The information collected may relate to date, time, duration of the visit, number of visitors, and the web pages that generate the most hits. The information will not generally be linked to the identity of the visitors.
How is personal information used and disclosed?
We may use or disclose your information for the following purposes:
We may also disclose your information to other persons or organisations:
How is personal information held?
How do we handle requests to provide access to, or correct, information?
You may request access to personal information we hold about you. To help us deal with requests appropriately, we ask that all such requests be made in writing. Please provide as much detail as you can about the information you seek, as this will help us to retrieve the information. It is our policy to process your request within a reasonable time. There is no charge for requesting access to your information. However, we are entitled to charge for the reasonable cost of acting on your request. In some circumstances, there may be reason why we will not act on a request, such as where it would have an unreasonable impact on the privacy of others or we may not be permitted to do so by law.
Notifying us promptly when any of your personal details change or where you realise that any information we are holding about you is incorrect will assist us in ensuring the information we hold is as accurate as possible.
Credit card and online transactions
Melbourne Community Foundation uses “NAB Transact E-COMMERCE Package” provided by National Australia Bank Limited as its online platform. This platform provides security measures to protect your card details during an online transaction.
Melbourne Community Foundation agrees not to use your card details for any purpose other than to facilitate the specific donation or other financial transaction for which you supply the details.
You agree not to use an invalid or unauthorised card. Once a donation is made, the transaction is final and not subject to refund or dispute unless unauthorised use of your card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card issuer in accordance with its reporting rules.
Melbourne Community Foundation is committed to ensuring that your card details are secure. In order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information we collect online.
How to contact us about privacy issues
© Australian Communities Foundation
Ph: (03) 9412 0412 Fax: (03) 9415 7429 Email: firstname.lastname@example.org Web: www.communityfoundation.org.au